At YELLE Luxury Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Refund Policy- Due to the nature of our products, all sales are final.
Exchanges- No Exchanges unless you do not receive the correct item ordered and item must be unopened and unused.
Return Policy- No Returns unless you do not receive the correct item ordered and item must be unopened and unused.
* In the Rare Occurrence of a product defect, the policy will be as follows:
-There is a 30 Calendar Day Product Defect Exchange Policy which commences on the date of purchase.
- Customers should contact an YELLE Luxury Hair Representative at info@YELLE-Beauty.com and notify them of their issue or concern.
- The hair must be removed and the entire purchase amount must be returned for the quality assurance process to begin.
- Note that any perming, coloring, rinsing, lifting, cutting the hair off the weft or otherwise processing or manipulating the hair VOIDS THE PRODUCT DEFECT EXCHANGE POLICY.
- If the Quality Assurance in our corporate office verifies and agrees that the product is defective in any way, YELLE Luxury Hair will then exchange, replace the product or issue a refund.
- If the client selects a refund instead of a replacement or exchange, YELLE Luxury Hair will issue a refund for the total cost before shipping and handling.
- If the client selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.
- YELLE Luxury Hair will cover the cost of shipping the exchanged/replacement back to the client if shipped ground. Otherwise the client will receive a $15 credit towards another shipping option.
- If YELLE Luxury Hair does not validate the product defect issue, we will return the item in question to the client (via ground) at our expense without an exchange of product.
We understand the costs of having to remove the extensions may be significant. As such, YELLE Luxury Hair will gladly provide a credit of $50 to the customer towards a future YELLE Luxury Hair Hair phone or in store purchase if, and only if, the product is determined by YELLE Luxury Hair to be defective.
The vouchers may not be redeemed online.Clients have six months to redeem the voucher.