Shipping & Processing
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted fully. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.
Our business hours are Tuesday through Friday from 9:00 am to 2:00 pm EST. Orders placed over the weekend will be shipped first thing Tuesday morning (we are closed on Monday). Once shipped, orders arrive within the time frame selected on the order form.
*Orders with different billing and shipping addresses are subject to verification.
*You will be required to
- A) opt to have order shipped to the billing address or
- B) send us a copy/Picture of the credit card holder government issued ID with the following statement (please make sure you write or type the information below on a sheet of paper, place your ID on the paper, and SIGN it.)
*I (Your Name Here) authorize this purchase on (date), from YELLE Luxury Hair. I authorize YELLE Luxury Hair to charge my credit card ending in (last 4 digits) for the total amount of (enter the total of your purchase including shipping and tax). I would like for YELLE Luxury Hair to send my order to (Enter Shipping Address.)
*Once you have completed the verification letter you can email our customer service department the documentation.
Ways to Send Verification Letter
1. ATTN: YELLE Luxury Hair Verification
2.You can take a picture of your verification letter w/ ID and attach it to the email
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Shipping information: Our order processing hours are Tuesday through Friday from 9:00 am to 2:00 pm EST. Orders placed over the weekend or on a holiday will be processed on the next business day (Please note our next business day is Tuesday, we are closed on Mondays) . Once shipped, orders arrive within the time frame selected during order placement.
Shipping Costs (via USPS):
USPS Priority 5-7 Business Days $15.00
USPS Express 3-4 Business Days $30.00
Signing for your shipment: A signature is required for all our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please email shipping@YELLE-Beauty.com
For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner UPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. shipping@Yelle-Beauty.com
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately at shipping@Yelle-Beauty.com. We will contact UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.